1. Your Information

• 1.1 Personal Information When you sign up for any of our services, we will ask you to provide contact information for your convenience as well as legal reasons. This includes name, address, phone number, and e-mail address.
• 1.2 Contractual Data When you place an order for one of our products, we request your personal data necessary for concluding the contract. This contractual data will be retained by us for the duration of our business relationship, as it's required for fulfilling the contract. If you terminate your contract, we may retain your contractual data for a longer period if there are objections or claims that still need resolution.
• 1.3 Legal Retention Obligations Moreover, we may also retain your data for a longer duration if there are legal retention obligations. In such cases, data processing is limited to compliance with statutory retention periods, and the data is not processed for any purposes beyond this.
• 1.4 Support Information If you need support, our staff may need to know information to solve the problem, such as your operating system, browser software, and editing software.
• 1.5 Website Tracking When you visit this website, we do record certain information using Google Analytics, such as your location, browser version, IP address, screen resolution, operating system, and flash support. This helps us continue to provide the most convenient website for all our visitors.
• 1.6 Website Security Our website is protected by a Secure Sockets Layer (SSL) and verified by GeoTrust. This helps prevent eavesdropping on our website.

2. Visit to our Website

When you visit our websites, we collect personal data. This includes data gathered when you place an order, as well as data collected when you view our websites or social media profiles.

3. General Principles: Confidentiality

ServerSage processes all personal data in accordance with the general data processing principles:

• 3.1 The data is managed lawfully, honestly, and in a transparent way.
• 3.2 Personal data is collected and processed only for specified, explicit, and legitimate purposes.
• 3.3 It is ensured that personal data is adequate, relevant, and limited to what is necessary in relation to the purposes for which it is processed, adhering to the principle of data minimization.
• 3.4 It is ensured that personal data is accurate and, where necessary, kept up to date, adhering to the principle of accuracy.
• 3.5 It is ensured that personal data is kept in a form that allows the identification of data subjects for no longer than necessary for the purposes for which the personal data is collected.
• 3.6 Personal data is processed in a way that ensures appropriate security, including protection against unauthorized or unlawful processing, as well as against accidental loss, destruction, or damage. This is achieved through the use of appropriate technical and organizational measures to uphold the integrity and confidentiality of the data.
• 3.7 All information stored on ServerSage’s platform is treated as strictly confidential. It is stored securely and accessed only by qualified and authorized personnel.

4. The Way We Utilize Your Data

ServerSage processes all personal data in accordance with the general data processing principles:

• 4.1 We utilize, store, combine, and process information, including personal information, about you to provide, understand, improve, and develop the ServerSage platform. This includes creating and maintaining a trusted and safer environment and ensuring compliance with our legal obligations.
• 4.2 To identify users, personal identification information is collected and processed. This information is used for user identification, service usage, and domain name registration.
• 4.3 Additionally, it may be utilized to provide users with support, notify them about upcoming updates or improvements, communicate changes to any Terms of Use (including changes to this Policy), and convey other important information.
• 4.4 To create and maintain a trusted environment, we verify or authenticate information or identifications provided by you, such as ID numbers, email addresses, or phone numbers.
• 4.5 Additionally, collected information is used to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
• 4.6 To generate aggregated statistical data and conduct market research and analysis essential for our business operations and service enhancements, we utilize aggregated and/or inferred non-personal information. This enables us to assess our customers' needs, sales trends, and other activity patterns.
• 4.7 To customize marketing efforts, we may conduct data analysis based on the information you provide us and your interactions with the ServerSage platform and its users. This enables us to offer more personalized offers to our users.
• 4.8 To send billing and service messages. ServerSage may contact you with important information regarding our services or your use thereof. This communication is essential, and no opt-out options are provided unless you are no longer a ServerSage user.
• 4.9 For registering domain names. In certain jurisdictions or pursuant to the rules of ICANN or certain registries, domain name registration information must be made available to the public through a "WHOIS" search.
• 4.9.1 We may contact you to notify you about your account, troubleshoot problems, resolve disputes, and collect fees, among other purposes. We may contact you via email, telephone, or text messages.
• 4.9.2 We may request reviews of any services and/or products you received from us to gather feedback and enhance our services.
• 4.9.3 To contact you and announce special offers, general announcements, and news. You can opt-out of these emails at any time.
• 4.9.4 To improve our services and marketing strategies.
• 4.9.5 To provide and improve services, upgrade data security, and prevent fraud.
• 4.9.6 We will never provide your personal information to anyone other than law enforcement or regulatory agencies at their request.
• 4.9.7 Our service is not available to anyone under the age of 13.

5. Chat

• 5.1 We retain chat histories for 180 days for quality assurance purposes.
• 5.2 If the chat leads to a contract, the sales-related part of the conversation is stored.
• 5.3 The retention period for sales-related data is 10 years, while quality-related data is retained for 180 days.

6. Job Applications

• 6.1 ServerSage welcomes qualified applicants to apply for positions on the career page.
• 6.2 Applicants' information is retained solely for recruitment purposes.
• 6.3 Applicant information is retained for up to one year after the position is filled or closed.
• 6.4 If you want your applicant information deleted, please contact customer support.

7. Direct Marketing and Service Expiration Notices

• 7.1 You can opt-in or opt-out of receiving offers and notices via email, phone, or in your account settings.
• 7.2 This communication may be personalized based on the information you provide.

8. Right to Object/Revoke Consent

• 8.1 You can change communication preferences at any time.
• 8.2 You can follow the unsubscribe instructions provided in the email.

9. Other Uses of Your Personal Data

• 9.1 Customer Support: We use data to assist with support inquiries.
• 9.2 Collective Insights: We use aggregated data for insights.
• 9.3 Security and Investigations: We use data for security and fraud prevention.

10. Communications from Us

• 10.1 We use return email addresses to reply to inquiries.
• 10.2 When supplying contact information to ServerSage, you can indicate your preference for receiving information and updates about our services by logging into your account and adjusting your member profile page settings.
• 10.3 Information you submit will not be used for marketing purposes unless you indicate this as your preference. You can opt-in to participate in the ServerSage newsletter through your member's profile page.
• 10.4 You will receive a confirmation email from us when placing an order on our website and paying through the payment gateway.

11. Newsletters

• 11.1 We provide the opportunity to 'opt-in' and 'opt-out' of our newsletter at any time. The newsletter contains useful information and offers, which we send every month.
• 11.2 If you no longer wish to receive our newsletter and promotional communications, you may opt-out at any time.

12. Accessing/Correcting Your Information

• 12.1 You can access all your personally identifiable information by logging into your password-protected ServerSage account and updating your 'Account Details'.
• 12.2 You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.
• 12.3 To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

13. Specific Terms and Conditions

• 13.1 ServerSage considers email transmitted via our service to be private correspondence between the sender and recipient.
• 13.2 We will not monitor, edit, or disclose the contents of private communications, except as required by law or to enforce the Service Agreement.
• 13.3 By using the service, you agree that technical processing of email communications is necessary to send and receive messages and conform to technical requirements.
• 13.4 By using the service, you acknowledge that ServerSage does not endorse the content of any user communications and is not responsible for unlawful, harassing, libelous, or objectionable content.

14. Information Sharing and Disclosure

• 14.1 We collect information from website visitors using Google Analytics to better design our website and services. This information is never shared with third parties and does not link aggregate user data with personally identifiable information.

15. Data Transfers and Use of Third-Party Services

• 15.1 During the collection and processing of your personal data, we may transfer this information to third parties.
• 15.2 With your consent, we will share your personal data with companies or individuals outside our group of companies when we have your consent to do so.

16. How Do We Process Your Personal Data?

• 16.1 Users' Personal Information may be managed, processed, and stored by ServerSage and our authorized affiliates and service providers in various locations.
• 16.2 ServerSage affiliates and service providers, including third-party data centers, servers, and other services, are contractually obligated to maintain the security and confidentiality of your personal data.
• 16.3 Domain name registration data is shared with third parties in compliance with ICANN rules. For more information, visit ICANN WHOIS.
• 16.4 We may publicly share non-personally identifiable information with our partners, such as publishers and advertisers. This could include sharing information publicly to illustrate trends regarding the overall usage of our platform.
• 16.5 In the event of a merger, reorganization, acquisition, or sale, we will uphold the confidentiality of any personal data and provide appropriate notices to all affected users.

17. Security

• 17.1 ServerSage has established security protocols aimed at safeguarding the personal information you provide us, encompassing physical, electronic, and procedural measures. These include offering HTTPS secure access to the majority of areas within our services. Additionally, we continuously monitor our systems for potential vulnerabilities and attacks, actively exploring new methods and third-party services to bolster security.
• 17.2 Despite the measures and efforts undertaken by ServerSage, we cannot provide an absolute guarantee of the protection and security of your personal information or any other user content you upload, publish, or share.
• 17.3 Domain name registration data and identification data are shared with third parties in compliance with ICANN rules. For more information check - ICANN WHOIS.
• 17.4 We strongly recommend setting robust passwords for your user account and exercising caution when sharing sensitive information with us or any other party.

18. Your Rights

• You have various rights regarding the protection of your personal data, which are subject to limitations, restrictions, and conditions as outlined in the GDPR and applicable laws. These rights include:
• 18.1 The right to access the information that we process.
• 18.2 The right to correct any inaccurate information concerning you.
• 18.3 The right to transfer all or part of the information collected about you to yourself or another data controller.
• 18.4 The right to request the deletion of any data concerning you. Users can request the deletion of data without undue delay for legitimate reasons.
• 18.5 The right to request the restriction of data processing.
• 18.6 The right to object to the processing of personal data when processing is based on legitimate interest, particularly for direct marketing purposes.
• 18.7 Some rights are straightforward to exercise. For instance, you can access and modify your details at any time.
• 18.8 When you object to processing based on legitimate interest, we will carefully review your request, which may lead to account closure or deactivation.
• 18.9 In case of any issues, we advise resolving potential disputes by contacting us.

19. Security of Your Information

• 19.1 The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
• 19.2 This website is protected by Secure Sockets Layer (SSL) to protect your information. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

20. Cookies and Their Use

We use cookies to optimize our websites for you, enhance our products, and display interest-based advertising in collaboration with third-party providers.

Guidelines for the Use of Cookies

• 20.1 Protecting your personal data is very important to us. Our top priority is to handle it with trust and transparency. To help you understand what this means for you, we provide a detailed explanation below about cookies and the cookie policy at ServerSage. Additionally, we explain how you can limit or prevent the use of cookies.

General Information

• 20.2 What are cookies? Cookies are small text files that your browser stores on your device (computer, smartphone, tablet, etc.) when you visit a website. When you visit the ServerSage website or use another ServerSage service, information is collected and stored via cookies. The benefit of cookies for you is an enhanced browsing experience, as they allow us to identify your preferences and needs. Cookies help us deliver, maintain, and continuously improve our services.
• 20.3 Origin
  • First-party cookies: These are stored and managed directly by ServerSage. For example, these cookies are used to gather information about user behaviour on our website.
  • Third-party cookies: These are stored and managed by our partners to conduct statistical analysis of how users navigate the ServerSage website or for marketing purposes. This analysis is conducted entirely anonymously.
• Tags Tags is a broad term for sections of code that can be embedded into websites to serve various functions, ranging from basic tracking (like tracking pixels) to complex data transmissions (such as conversion tags).
• Tags This method involves a graphic so small (1x1 pixel) that it is visually undetectable on a website and is usually transparent. A pixel can transmit very limited information, such as indicating a "1" (goods purchased) or "0" (goods not purchased).
• Script (also known as JavaScript) : The scripting language bears resemblance to a programming language in its capacity to execute more intricate commands or instructions.
• Purpose
  • Required Cookies: Essential cookies support the fundamental functionality and usability of the website. These cookies ensure smooth navigation and store essential preferences like language selection or shopping cart contents. They also facilitate access to restricted tools. While service providers may be involved, the responsibility and control for data processing ultimately rest with us.

21. Links to Other Websites

• 21.1 This website contains links to other websites that are not owned or controlled by ServerSage.
• 21.2 Please be aware that we, ServerSage, are not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected on the ServerSage website.

22. Legal Disclaimer

• 22.1 We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

23. Fraud Prevention

• 23.1 When you make an online order with us, we conduct checks to detect any signs of misuse of our web service or attempted fraud based on the terminal device you are using.
• 23.2 The usage data processed for fraud prevention includes IP addresses, details of website visits, and information on the timing of these visits. Device and browser data utilized in "device fingerprinting" encompass language and country settings, browser specifications, screen details, installed plugins, and software versions.

24. Voice Files

• 24.1 When you make a telephone order, we record a brief voice file summarizing all key aspects of your order or consent as part of the contract conclusion or as evidence of an opt-in. If you additionally provide consent, we also record the entire conversation to enhance our service quality.
• 24.2 The legal basis for processing to substantiate the contract conclusion and consent is the contractual basis, as we require this data for contract initiation and subsequent execution.
• 24.3 The storage of the entire conversation process for quality purposes occurs solely with your consent. Therefore, the legal basis for this is consent.
• 24.4 Voice files related to contract conclusion or termination are deleted within 2 years at the latest. Voice files stored solely for quality purposes with your consent are deleted upon your request or within 90 days at the latest. If you consent to being contacted for advertising purposes during a call, this segment of the voice file will be retained for 10 years.

25. Data Processing Activities by ServerSage

• In case that certain limited personal data processing activities are carried out by ServerSage, the following data processing rules will be applicable:
• 25.1 ServerSage will process personal data solely based on your documented written instructions or as legally mandated.
• 25.2 Every effort will be made to implement reasonably available technical and organizational measures to ensure that personal data processing complies with GDPR and relevant personal data protection laws. However, understand that the implementation of these measures alone does not guarantee the complete security, safety, and integrity of personal data.
• 25.3 Upon your request, ServerSage will take reasonable steps to discontinue data processing after the Agreement expires. If required by you, and unless otherwise mandated by applicable law, ServerSage will take reasonable measures to erase, make inaccessible and unusable, or return all available personal data to you.
• 25.4 You shall ensure that personal data is collected and processed lawfully, accurately, relevantly, and adequately. Your instructions to ServerSage must be lawful, accurate, relevant, and compliant with the GDPR and personal data protection legislation. Additionally, you shall notify data subjects about the processing and transfer of their data to ServerSage in accordance with GDPR requirements.
• 25.5 You grant ServerSage general authorization to engage sub-processors and service providers in the processing of personal data that you control.
• 25.6 ServerSage’s total liability under this Agreement shall be limited to the amount paid to ServerSage for services in the last six (6) months.

26. Log Files

• 26.1 As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site, and to gather demographic information about our user base as a whole. We do not link this automatically collected data to personally identifiable information.
• 26.2 IP addresses are tied to personally identifiable information to prevent and block abusers from using our services, such as members who violate our terms of service.
• 26.3 We use a third-party tracking service that uses cookies and log files to track non-personally identifiable information about visitors to our website in the aggregate of usage and volume statistics.
• 26.4 We use the information you provide about yourself or others to complete the transaction for which it is intended. This may include administering a service such as registration, email, forum, etc., or contacting you if you have indicated your permission to do so.
• 26.5 You can choose to opt-out from receiving any further notification from your member profile page. We do not share this information with outside parties.

27. Surveys

• 27.1 Upon using our free services, you may be requested to participate in our periodic internal surveys conducted by ServerSage to determine your personal interests. These surveys are strictly voluntary. The data collected will only be used to improve our products and services and will never be sold to any third parties.

28. Acceptance of This Policy

• 28.1 We assume that all users of the ServerSage platform have carefully read this document and agree to its contents. If you do not agree with this policy, you should refrain from using our website and mobile applications. We reserve the right to change our policy at any time and we will keep you informed about the changes. Continued use of ServerSage’s website and mobile applications implies acceptance of the revised policy.
• 28.2 This privacy policy is an essential part of ServerSage’s Terms and Conditions.
• 28.3 We will seek your consent before using your information for any purpose not outlined in this privacy policy.
• If you have any further questions regarding the privacy policy or the information collected by ServerSage or how it is used, please feel free to contact our customer care team.